You can recover your Vilio account in the event that you are unable to remember your account password. To recover your account, complete the following:
1. Navigate to Vilio or open the Vilio app on your smart device.
2. Click FORGOT PASSWORD.
3. Enter the email address associated with your account.
4. Click SEND.
5. Open the password reset email and click RESET PASSWORD.
6. Enter the same password in both text fields and click RESET PASSWORD > GOT IT.
You can now log into Vilio with your new password.