Converge
      Back to home
      1. Support
      2. Payment Processing
      3. Converge

      How to refund a transaction

      This article covers how to refund a transaction in Converge.

      Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?. For information on voiding a transaction, refer to How to void a transaction.

      To refund a transaction, complete the following:

      1. Log into the Converge Pay portal.

      2. Click Payments > SETTLED BATCHES.

      3. Select the appropriate batch.

      4. Select the appropriate transaction.

      5. Click REFUND > ISSUE REFUND > COMPLETE.