This article covers how to void a transaction with a Poynt Smart Terminal.
Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?.
To void a transaction, complete the following:
1. Tap Transactions from the home screen.
2. Tap the transaction you would like to void.
3. Tap VOID.
Note: If the transaction has been settled, you can instead refund the transaction by tapping REFUND. For information on how to refund a transaction, refer to How to refund a transaction.
4. The transaction will update to indicate that the void is complete. Tap the HOME button to return to the homepage.